Process Analyst
Process Analysts evaluate and document existing business processes, identify inefficiencies, and propose optimised solutions. Strong analytical skills, process modelling (e.g. BPMN), and communication with stakeholders are essential. Familiarity with process analysis tools is preferred.
Job Overview:
We are looking for a Process Analyst to evaluate, model, and improve business processes to support digital transformation and automation initiatives. The ideal candidate will work closely with stakeholders to understand operational challenges, define process requirements, and recommend improvements that enhance efficiency and performance. The role is open to candidates based in South Africa or working remotely.
Employment Type:
Full-time or contract
Remuneration:
Market-related, depending on experience and project involvement
Reporting Line:
Reports to Business Improvement Manager, Operations Lead, or Automation Programme Manager
Working Conditions:
Location: South Africa or remote
Work Environment: Collaborative and detail-oriented
Tools Provided: Access to modelling software and collaboration tools
Key Responsibilities:
Analyse current business processes to identify inefficiencies, bottlenecks, and automation opportunities.
Document existing and proposed processes using standard modelling techniques such as BPMN.
Facilitate workshops and interviews with stakeholders to gather process data and insights.
Work with cross-functional teams to support process redesign and solution implementation.
Assist in the development of business cases for process improvement and automation projects.
Track the success of implemented changes through KPIs and performance metrics.
Maintain a process repository and ensure consistency in documentation and standards.
Required Skills and Competencies:
Proficiency in business process modelling and mapping tools (e.g. Bizagi, Lucidchart, Visio).
Strong analytical and critical thinking skills.
Ability to communicate effectively with both technical and non-technical stakeholders.
Familiarity with Lean, Six Sigma, or continuous improvement principles.
Understanding of business operations and process improvement methodologies.
Strong attention to detail and organisational skills.
Preferred Qualifications and Experience:
Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or related field.
2–4 years’ experience as a process analyst, business analyst, or similar role.
Experience working on digital transformation or automation initiatives.
Certification in Lean Six Sigma, BPM, or Business Analysis is advantageous.